Frequently Asked Questions!
Please save yourself some time by looking through these questions and answers before giving us a call.
Can I place my order over the phone?
Yes! Orders can be placed over the phone even though we suggest you do it on line: Call
1-407-574-8222 - Monday - Saturday between the Hours of 11 A.M - 7 P.M EST
How do I know the item I am ordering is in stock?
Many of our items are in stock,but many are also by Special Order. All Special Orders are
shown on the featured page with an approximate ship time.
How do I know that Blush Formals is a secured site for shopping?
We use the most updated form of technology to encrypt your financial information before it is sent. The ordering area of Blush Formals is protected this way and is very secured. Secure transmission is not necessary for our product pictures or general site information and is not used there. You can feel safe and comfortable not having to worry about sending us your credit card information.
Blush Formals is equipped with Secure Socket Layer (SSL) technology which is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site.
How safe is it giving our personal information to your web site?
We never sell, rent, or trade names, addresses, e-mail addresses, or any other customer information.
What type of information is required when ordering?
You will be asked for your name, address, phone number, e-mail address and credit card information. We also maintain a record of your purchases. If you ship your order to an address different from your billing address, we will ask you to enter the "ship to" name and address.
What is the average shipping time for merchandise?
If in stock, item can take between
3-7 business days depending on location.
What is the cost for shipping?
FREE GROUND SHIPPING is offered for all Orders of $275.00 or more! However, if there is an urgency and you want your shipment faster than average time specified, then the necessary shipping charges will be applied to your order. You will need to choose your shipping option as UPS GROUND then type in Coupon Code "freeship" then hit "Apply" for your Free Shipping. Our system gives you the ability to view and change the shipping options for your items to be shipped.
How soon is my order processed?
If item is in stock then your order gets processed and your credit card charged the same day. Your order will be shipped out the next business day.
How long will my order take to arrive at my ship to location?
Your order will arrive within 3-5 or 5-7 business days for Standard shipping with UPS! This depends on product availability and location.
Can my order be expedited?
By all means yes! If the item is in stock then you can always upgrade your shipping method at check out for faster delivery time!
How can I send a gift to someone directly?
Be sure to enter that person's Ship To Address on your Check Out Page.
Can I ship to an address that is not my billing address?
Of course you can!
How will I be able to track my packages?
Once your order is being shipped your order page is automatically being updated with your tracking number. All you need to do is go back to your order page then click on your tracking number and it will take you to the UPS page where you would be able to track and view the progress of your package. With all USPS PRIORITY packages you will be sent an email with the Tracking Number and the website www.usps.com
Do you ship International and how much will it cost me?
Yes we do! Aside from location, pricing is also based upon dimensional and volume weight of package which will be determined on your Check Out Page. We offer UPS WORLDWIDE EXPRESS PLUS and UPS WORLDWIDE EXPRESS. We also offer USPS PRIORITY EXPRESS and USPS EXPRESS INTERNATIONAL which is more affordable but takes longer.
Do you ship to APO / FPO addresses?
Yes! we do!
Do you ship to Alaska or Hawaii?
Yes! We do!
How do I know what size to order?
Size and weight charts are only guidelines and should only be used as a guide. Size charts would be provided for that particular dress or suit, if one was provided by the manufacturer.
What happens if the dress I ordered doesn't fit?
If it is a Special Order then we do not offer any Returns or Exchanges! If it is a dress that was shipped directly from our store then we are able to acknowledge a Return only within the 7 Day period given as in our Store Policy with an Exchange or Store Credit Only! Due to the nature of the garments and other items being sold, we do not accept any returns, exchanges or cancellations after you have submitted your order. To avoid this from occurring we're asking that you carefully choose your size before ordering.
How Best to Choose Sizes?
You will find all of the factory size charts on our web site with important information on how to measure, and additional costs for extra size and extra length. Remember, factory measurements are approximate so be sure you use the factory size chart to aid you (do not go by your normal dress size, although it may be a consideration). Gowns are not custom-made;except where specified, therefore you need to order to fit the largest part of the body and take it in where it's too large. If a dress is too small it could be a real problem; if it is too large a seamstress can usually alter it to fit. Sizes usually can not be changed once the order has been placed.
What type of payment options and methods do you offer?
We accept Visa,MasterCard,Discover and
American Express Credit Cards and Check Cards with the Visa or Master Card Logo and Money Orders. Of course, if your payment is in the form of a Money Order then your shipment would be shipped out only after your funds has been cleared.
What is a Special Order?
A Special Order is when a customer makes a choice of a specific style,color or size of a dress or suit etc.
Your order would then be placed with the manufacturer
where it is being made specifically for you. After the manufacturer receives your order, it's then placed on their production list where it will be cut and made along with other similar items. This is referred to as a "Special Order Status" where you the customer can order different colors sizes etc.
Can a Special Order be returned?
No! A Special Order is not returnable!
Is there a fee for Customs on International Shipments?
No! there isn't. Any fees incurred at the time of
delivery would be entirely upon the discretion of your
country's tax regulations. For additional information
please refer to your customs agency.Please remember
that all our packages are insured and no Returns would be accepted because of customs fees that may incur.
How do you ship your dresses?
We offer Free Ground Shipping On All Orders Over $275.00 to all our customers anywhere in the United States or if you're in a rush to get your package, you may upgrade to AIR for an additional charge.
For International Orders we usually ship
via UPS Worldwide Expedited and the shipping time is approximately 5-10 days or USPS Express Mail International or USPS Priority Mail.
What's the delivery time if I order a dress?
If it's a dress we've in stock then from the day it leaves our store, your package should take from 3-5 business days if you're in the U.S. Outside of the U.S. it would normally take 5-10 business days.
How long is delivery time for a Special Order?
A Dress that is a Special Order usually takes 8-10 weeks. With some manufacturers it can take a full 10 - 12 Weeks.
What is a RUSH Delivery?
A RUSH Delivery is where the manufacturer would ship a Special Order Item directly to our store in 5 weeks instead of the Normal Delivery Time of 8 or 10 weeks. If you the customer, wants a dress in less than the specified Standard Delivery Time ( which normally takes between 6 - 10 weeks) then you will have us request from the manufacturer to have a RUSH CUT ORDER done (Approx. 6 weeks or some manufacturer 4 weeks) at the additional cost.
